Frequently asked questions

We are an on-site representation team for automotive suppliers. Under a monthly retainer, we maintain regular presence at the customer's plant, attend the recurring quality and engineering meetings, walk the line, follow up on open items and respond when something needs immediate attention. Our deliverables are presence, technical response (D1–D3 when needed), local lab investigations when asked, jigs and fixtures for local containment, and structured reporting back to your team.

We work alongside them. The Argentine market has solid local providers for labor-intensive sorting and rework operations; we are not one of them. Our role is complementary: we represent the supplier in front of the customer, coordinate the rework operation when it is needed, and supervise execution to make sure the corrective action lands correctly on the customer's line.

No. We work with international and domestic Argentine suppliers. Local suppliers often benefit from outsourcing the customer-facing representation to free up their own engineering team — and from having a dedicated, professional face at the customer's plant.

Ford Pacheco is the market we know best, so we have a natural fit there. But we are actively open to engagements with suppliers feeding any of the OEMs producing in Argentina, and to building the same depth of presence in other plants over time.

We work in two main formats: continuous support under an agreed scope (where most of our long-term value lives — the longer we know your product, the more useful we become), and focused engagements scoped around a specific situation, like a launch or an open concern. We discuss with you which one fits best in the first conversation.

Same shift. Buenos Aires-area engagements are typically reached in two to three hours after acknowledgement. For accounts under retainer, response time is part of the agreed SLA and can be tighter.

Yes. We sign NDAs and confidentiality clauses before exchanging any technical documentation, and operate under strict information-handling protocols when working at the customer's site. Confidentiality is foundational, not a feature.

A scope-of-work conversation, a short NDA, and the basic documentation of your product and customer: drawings, control plan, current 8Ds in flight, and contact persons at the customer. We can be operational at the customer's plant within a few weeks from contract signature, with enough product knowledge to be useful from the start.

Monthly retainer with a defined scope of work and SLA. Invoicing is transparent: hours, expenses and any escalations are documented in the monthly report. We invoice in USD or ARS depending on the client and contract.

English, Spanish and Portuguese. Internal communication with your team can happen in any of those. Customer-facing material is produced in the language the OEM requires — typically Spanish in Argentina, English when escalating to a global HQ.

What we see at one customer or supplier stays inside that engagement. We do not share confidential customer information — strategy, internal data, third-party performance — across our client base, and we structure our reporting to respect those limits. Our value is the technical and operational presence, not information arbitrage.