How we work

Onboarding

NDA signed, scope of work agreed. We get the basics of your product, your customer-specific requirements and the open items in flight. Within a couple of weeks we are familiar enough to be useful on day one of any incident.

Daily on-site presence

Routine visits to your customer's plant. We attend the recurring quality and engineering meetings, walk the line, follow up on open items and act as the local technical contact. Most of our value compounds quietly during this phase — the on-the-ground knowledge we build is what makes us fast when things move.

Alert & acknowledgement

The customer flags a concern — a 0-km defect, a containment request, a line stoppage. We confirm reception within minutes through the agreed channel and notify your team in parallel.

Same-shift on-site response

Our engineer is at the customer's plant in hours. We see the actual parts, the failure mode in context and the line state. First findings travel back to your team before the next shift starts.

D1–D3 support

We help your team deliver the immediate containment milestones (D1, D2, D3) on time: team, problem description, interim containment at the customer's side. Affected stock is segregated locally and the customer's exposure is locked down quickly.

From D4 onwards — root cause, corrective actions, verification, lessons learned — formal ownership stays with the supplier. We can keep contributing alongside your team: investigations, evidence, drafting and customer-facing actions.

Local investigation if needed

If your team needs additional local evidence — dimensional checks, functional verifications, physical inspections on suspect parts — we run the work at our own lab and deliver a structured report you can plug into your own root cause analysis.

Coordination with rework partners

When sorting or rework is needed locally, we coordinate with specialist providers. We write the instructions, supervise execution on site and validate the action lands correctly. Final accountability for the action remains with the supplier.

Customer-facing closure

Once your team validates the corrective action, we represent the closure with the customer's quality team — handing over evidence, walking the line, signing off the containment lift. The 8D itself remains owned by the supplier.